At the core of any business are processes which allow an organization to provide unique value to their customers. This white paper discusses why process management is important, as well as the methodologies that can drive process improvement.

IT Lab Managed Service enables companies to outsource the creation and maintenance of IT lab environments for internal research and development, producing efficiencies, and enabling developers to run new application products in a test lab environment that mirrors the production “live” network, without having to dedicate production resources toward the test lab.

Global Games QA delivery is more than just reducing budgets by using offshore sites. It’s about meeting business needs with strategic, scalable, innovative and transformative solutions. This paper discusses some of major the benefits provided by global delivery, and the strategic drivers and hybrid delivery models used to right-shore Games QA services to transform your business.

While the objective of Games QA is to get the games to market faster while ensuring the quality of each game on the different consoles or platforms, this paper describes the goals and practices behind expanded services in Games Support, Game Mastering and Community Management.